Support
Technical Support
We understand the importance of staying connected. CG Communications, Inc. provides updates and Technical Support via its website, email, and phone to its customers to ensure all services are running smoothly. Our technical support experts are located in the United States of America to make sure you do not have communication problems with an overseas call center.
For More Information :
Troubleshooting
Video Tutorials
Tower Status
Speed Test
General Recommendations
Basic Troubleshooting
Knowing your path to the Internet
No Internet
Check Power Source
Power Outlet
POE Adapter
Check Ethernet cable connections
Computer’s Ethernet Port
POE Adapter
POE Port
LAN Port
Slow Internet
Common Issues
Router
Web browsers
Maxed out bandwidth
Too many users
Automatic streaming maxing out your connection.
Automatic software updates running in the background
Web site specific problem
Uncommon Issues
Adware/Malware
Viruses
Computer
Older computer and operating system
Running out of memory (RAM)
Hard disk drive is slow
Video Tutorials
CG Communications, Inc. provides video tutorials to make sure you have covered the basics.
Tower Status
Test Your Internet Connection Bandwidth
Test your wireless internet connection with the following tests:
Fast.com, by the creators of NetFlix, uses new technologies and distributed servers to test your download bandwidth. Fast.com does not require flash and can be used on smart phones, tablets, and computers.
http://fast.com
Please note that each test is hosted at different locations, and results may vary between the tests.
CG Communications, Inc. does not guarantee wireless speeds for residential subscribers. Results will vary during peak usage periods.
General Recommendations
Protect Your Equipment
Use an Uninterrupted Power Supply (UPS) with your Internet radio system, router, and computer equipment. Blackouts, brownouts, surges, and spikes may cause irreparable damage to your computer and Internet equipment. The Internet radio is a low power device that needs to be protected from voltage spikes and other common power issues that are present in rural areas.
Restart your router at least once per month. Restarting your Internet radio (antenna or dish) is not necessary as it is already on a schedule to restart every Tuesday morning at 3:00 AM.
Never give your Account username and password to unauthorized users. CG Communications, Inc. and its representatives will never ask for your Account password.
Secure your local network
Install Anti-virus and Anti-malware software. As your first line of protection, use Microsoft Security Essentials or Windows Defender.
Be aware of trial software that may try to install bundled applications or tool bars that tracks your information.
Use an ad-blocker program such as Adblock Plus.
Use Google to help you resolve most of the common computer issues.
Basic Troubleshooting
If you have lost access to the Internet, you may need to perform some basic troubleshooting steps to get connected once again.
Knowing the path to the Internet is important to determine where something has gone awry. The path to the Internet is as follows in most CG subscribers’ home:
Computer -> Router (if applicable) -> POE Adapter -> Internet Radio -> CG Tower -> CG Gateway -> Internet
No Internet
Slow Internet
1. Restart your computer or device that connects to the Internet.
2. If applicable, restart your router. Routers should be restarted at least once per month, or more frequently if you are a high bandwidth user, or are experiencing sluggish behavior.
3. Restart your “Power Active” power supply by unplugging the large power cord from the brick adapter, wait 15 seconds, and plug it back in.
You can follow more detailed instructions on Troubleshooting a Slow Internet Connection page.
Slow Computer and Slow Internet with Windows 10
Windows 10 may be slowing you down.
A Maxed Out Connection Will Slow Everyone.
Check to see if your connection is getting maxed out
Reboot the Router
Yes, all you may need to do is Reboot the Router.
Update Your Router
You may need to Update Your Router as it may need a firmware update.
Enjoy special discounts on new connections and renewals for a limited time.
We are dedicated to delivering fast, reliable, and affordable internet services to keep you connected with what matters most.
CG Communications, Inc. is an Internet Provider and Wireless Internet Service Provider (WISP) that is locally owned and operated out of Smithville, Texas.
Get In Touch
Address :CG Communications, Inc. 871 Hwy 95 South Smithville, TX 78957
Phone : 888-221-6704
Support : cgcomsupport@gmail.com
Sales : sales.cgcomm@gmail.com
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